Services - Last Mile Delivery
How We Can Help
We built our reputation and success supplying drivers and vehicles to some of the world’s biggest E-Commerce, Last Mile Couriers and Parcel Delivery Companies. Delivering best in class service that has allowed us to constantly expand our service offerings.
In 2020 we added our own Last Mile Delivery Service implementing our high standards of service and reliability that has seen us grow to over 2,700 drivers and 60 locations in our own network.
From collection to your customer’s hands, your package is under our safe control and management, with live tracking, contactless delivery, and photographic and GPS proof of delivery.
Your customers expect a fast, convenient and affordable delivery experience. Talk to FDL to meet and exceed their needs.
We invest heavily in technology to maximise reliabiity and efficiency. This includes pinpoint GPS tracking services for our delivery partners and customers. Pick-up to final delivery point scans provide 100% visibility and reassurance for every parcel.
We have taken a holistic approach to tracking – and have developed our own software. This provides unique, tailored control and enables us to rapidly customise and integrate your needs into our solutions, providing a timescale that our competitors cannot match in turnaround time or cost.
The pace of change among consumer demands is outstripping logistics – but not FDL. As a fast-paced and innovative provider, we are leading the modern approach with a 7 day a week service that includes Bank Holidays (except Christmas, Boxing Day and New Year’s Day).
Get ahead of your customers’ future expectations and gain the competitive edge by partnering up with FDL. In a competitive market, we know every element in delivering a great customer service counts.
Get real time updates of your orders with your own personalised digital dashboard.
Backed by our intelligent software, FDL’s local management teams have complete control over driver workloads and capacity. This allows us to predict and prevent any problems while ensuring our world-class performance and reliability.
We are proud of our 99.22% delivery success rate (based on delivering over 75 million parcels in 2020) – powered by our flexibility, local expertise and advanced Delivery Management System.
Unlike some of our competitors, our headline performance figure does not exclude certain circumstances. We have just one measurement – did your customer get your parcel when they were promised? It is all about the customer experience at FDL.
When it comes to tariffs, we like to keep things simple at FDL. When you choose us, there will be no additional or hidden charges or surprises. We will keep any seasonal surcharges to an absolute minimum. Our pricing is transparent and uncomplicated. That’s our FDL Tariff promise.
At FDL, we know that full transparency is the only way to build long-lasting trust. So we promise that our clear pricing will not contain any hidden charges, and our feedback and reporting will provide an accurate demonstration of our performance.
We fully embrace industry-leading technology to help manage our advanced and fully integrated IT systems that feature real-time data and live tracking. We are not afraid to try something new.