How does the last mile delivery solution help to overcome all the challenges in eCommerce logistics?
To overcome all the challenges, the eCommerce firms can take the help of a last-mile delivery solution that optimizes this last leg completely with its advanced features. Let’s have a look at few of its advanced features and benefits below:
Real-time Delivery Tracking
With the help of robust retail delivery software, the customers can receive real-time updates about the movement of their shipment. The customer along with the store manager can track the en-route delivery of the shipment until it reaches the customer. With this feature, the store manager can actually control the last-mile deliveries.
Similarly, it also enhances the customer satisfaction level as the customer gets to know exactly when and where their package would be delivered. The electronic proof of delivery is the next step of the tracking which makes invoicing transparent and hassle-free.
Dynamic delivery route planning
The eCommerce and retail sector has always been troubled by the rerouting of deliveries due to last moment changes in the addresses done by the customers. However, with the help of last-mile delivery software for eCommerce business, all these changes can be easily accommodated.
With the assistance of last-mile logistics software, the companies can easily re-route their workforce as soon as they receive the update. This will avoid all the delays or downtimes caused by last moment changes in the schedule. Such dynamic and real-time schedule management can play a pivotal role in making your last-mile delivery more efficient than ever.
Prioritize, schedule, and auto-allocate
The delivery volumes in recent years have seen a tremendous surge of around 20-30%. Due to which all the companies are expected to deliver shipments faster. With a robust last-mile delivery logistics app powered by artificial intelligence and machine learning technology, these companies can achieve the same by scheduling and prioritizing various orders based on several factors like:
-Preferred delivery time of customers
-Delivery preferences of stores
-Road restrictions and other factors
The eCommerce delivery software also auto-allocates these orders automatically. It considers various factors while allocating orders such as:
-Vehicle type
-Shipment specifics
-Required skillsets
After considering all the above factors, the solution allocates the shipment to the most suitable delivery person in the minimum possible time.
Customer engagement
The last-mile delivery system also plays a critical role when it comes to customer engagement. With the real-time delivery solution in place, the eCommerce and retail companies can allow their delivery persons and the customers to contact each other via chat and call. This feature helps in reducing the cases of missed deliveries by a great extent. It also helps in enhancing overall customer satisfaction.
Conclusion
Last-mile presents an excellent opportunity for eCommerce companies to make their services faster, transparent, and efficient. Not only this, but by optimizing the last-mile delivery, the eCommerce companies can also cut costs, build their brand value, and enhance the customer experience.
The last mile will always remain a critical part of all the eCommerce and logistics companies today and in the near future. So, if these companies want to succeed and overcome the challenges of market competition and unpredictability then they must leverage the innovative last-mile delivery solutions.
